FAQ

Q: How long will it take to receive my order?
A: Orders typically take 2–5 business days to produce, plus 5–10 business days for shipping. You'll get tracking info by email once it ships.

Q: What is print-on-demand?
A: Each item is created specifically for you after you place your order, rather than being pre-made and stored in a warehouse. This means less waste and unique, fresh products every time.

Q: Can I customize my order with a name or text?
A: Select items in our Personalized Gifts collection can be customized. Look for the "Personalize" option on the product page.

Q: What if my item arrives damaged or wrong?
A: Contact us within 14 days at [insert support email] with a photo and your order number, and we'll make it right with a replacement or refund.

Q: Do you ship internationally?
A: Currently we ship within the United States. Please check at checkout for availability on specific items.

Q: How do I track my order?
A: You'll receive a tracking link via email as soon as your order ships.

Q: Can I cancel or change my order after placing it?
A: Since production begins quickly after ordering, please contact us within 12 hours of placing your order if you need to make a change. We'll do our best to help, but cannot guarantee changes once production has started.